Frequently Asked Questions

Who is HuahinTravel.com ?

HuahinTravel.com is owned by Go24 Co., Ltd., an experienced travel agency established in 2006. We specialize in organizing a wide range of travel experiences, including excursions, hotel reservations, travel packages, and golf tours. In addition to serving individual travelers, we act as the local agent and technical organizer for numerous travel companies throughout Thailand. With our expertise, we can plan and arrange trips and excursions across Thailand and its neighboring countries.
Why Choose HuahinTravel.com?
Choosing HuahinTravel.com means partnering with a trusted, experienced agency with deep local knowledge. Here’s why travelers prefer us:
- Established Expertise: With nearly two decades in the industry, Go24 Co., Ltd. (the team behind HuahinTravel.com) has been a reliable travel partner since 2006.
- Comprehensive Services: We handle all aspects of your trip—from hotel bookings and excursions to full travel packages, golf tours, and custom experiences.
- Local Advantage: As a Thailand-based agency, we provide firsthand knowledge, exclusive offers, and seamless local support that international agencies can’t match.
- Quality Partnerships: We work with top-rated hotels, resorts, and tour providers, ensuring your trip is comfortable, safe, and memorable.
How does the booking process work with HuahinTravel.com?
The booking process is tailored to suit your preferences and needs:
- Easy Communication: Many bookings can be easily handled over email. If you’d like us to arrange holiday packages, we’ll start by discussing your ideas, plans, and budget to create a personalized travel experience. This conversation can be scheduled at your convenience.
- Quick Confirmation: For most bookings, we send a confirmation email from our booking system within 24 hours. For more complex bookings involving multiple hotels or intricate travel arrangements, please allow up to one week for confirmation.
- Payment and Confirmation Validity: Please note that the confirmation is only valid once full payment has been received and registered by HuahinTravel.com.
Is HuahinTravel.com a licensed travel agency, and what services do you offer?

Yes, HuahinTravel.com is a fully licensed Thai travel agency and a proud member of both the Association of Thai Travel Agents (ATTA) and the International Association of Golf Tour Operators (IAGTO). While we do not sell airplane tickets, we specialize in organizing local events, excursions, golf packages, and travel arrangements across Thailand. Our services are available directly to customers, as well as to other travel agencies that partner with us. By handling your own flight tickets and opting for an insurance plan that covers various incidents, you can often save money by booking the rest of your travel arrangements directly with us.
How many guests does HuahinTravel.com assist each year?

Each year, HuahinTravel.com proudly assists thousands of travelers from around the world with their journeys throughout Thailand. Our experience and dedication to customer satisfaction make us a trusted choice for both individual travelers and travel agencies alike.
What payment methods does HuahinTravel.com offer?

Currently, we offer the following payment methods: I. Bank Transfer to Denmark II. Mobile Pay banking (within Scandinavia) III. Bank Transfer to a Thai Bank For transfers to a Thai bank, please allow 3-6 business days for processing, as Thai banks typically place a temporary hold on incoming funds. Note that Thai banks often charge a fee or commission, so the received amount may differ slightly from the amount sent. All bank fees in Thailand are the responsibility of the customer. Please remember to include your booking number with the payment to ensure we can identify the sender.
Will I receive a payment confirmation from HuahinTravel.com?

Yes, you will. Once we have registered your payment in our booking system, an automated email will be sent confirming receipt of the payment and the exact amount received.
Nice Booking info

Once your order is confirmed, we will request a deposit of 20-50% of the total cost, or full payment if your trip date is approaching. Any outstanding balance must be settled approximately 8 weeks prior to your arrival. Once payment is received, we will issue your vouchers, which will be sent electronically in PDF format.
What should I know about vouchers and tickets from HuahinTravel.com?

We typically send out your vouchers in PDF format approximately 20 days before the start of your tour, often even earlier. Please read the vouchers carefully and take note of any specified meeting places and times. While it’s advisable to print all vouchers, ensure you also have them accessible on your smartphone or tablet. It’s crucial to review the vouchers thoroughly and verify that all information is accurate. If you find any errors, please contact us as soon as possible.
>What is the policy for changing a booking with HuahinTravel.com?

Changing a booking can involve considerable work, and while we strive to accommodate your requests, changes will often incur a fee based on the nature of the modifications. Specifically, any changes related to hotels, such as the cancellation of one or more rooms or altering the travel dates, will be treated as a cancellation, and additional fees will apply.
How can I contact HuahinTravel.com during my trip?

If you have questions during your trip, we are here to help! You can reach us at 085 094 3444 on weekdays from 8:30 AM to 5:00 PM. In case of an emergency, you can contact us outside of regular hours at the same emergency telephone number: 085 094 3444.

Taxi, boat, bus and train

Are all taxes and fees included in the taxi prices?

All taxi prices are displayed on our website. They include all taxes and applicable fees.
Are there any extra fees for usage of toll roads and parking in Bangkok?

No, all prices are inclusive fees for toll roads and parking.
Where is the meeting point at Bangkok Airport?

Our driver will welcome you at the Exit No. 3 called “Meeting point” holding a sign with your name on it.
In case of flight delay, will the driver still wait for me and will there be any additional charge?

If the flight is delayed, we will wait for you for free for the first hour. If the delay is more than 1 hour, a charge of 300 THB will be added at the start of every additional hour.
How long is the transfer time from Bangkok Airport to downtown Bangkok, Hua Hin, Pattaya and Koh Chang?

Bangkok Downtown about 30 minutes Hua Hin about 3 hours Pattaya about 1 ½ hours Koh Chang about 5 hours
Are all vehicles equipped with seat belts, front and back?

Yes, they are!
Are all vehicles air conditioned?

Yes, they are!
Can I order a child seat?

We have a limited number of seats. Contact us in advance to reserve one. Be aware that the standard on the seats should not be expected to be the same as in the EU and very few cars in Thailand have 3-point safety belts. If this is cause for concern, we recommend to bring your own.
Do all your vehicles have comprehensive insurance?

All our cars have first class insurance and accident insurance, but because of limitations in the amount of coverage, you should always have your own private travel and medical insurance while traveling in Thailand.
If I can not find the driver, who should I contact?

Please check that you are at the right place. Then contact us via our 24-hour hotline 085 094 3444
Delays, accidents and force majeure

Go24 can under no circumstances be held responsible for missed flight/ferry/train/buses, etc. related to late arrival, traffic, accidents or other emergencies that we have no influence on.

Booking and payment of Thailand transfers

1. Through Paypal for a service charge of 4%.

Taxi and transfer cancellation	Cancellation fees
More than 24 hours prior to transfer	If cancellation is made 24 hours prior to arrival – 1000 THB administration fee
12 – 24 hours before the transfer	If cancellation is made within 12 to 24 hours prior to arrival – 50% (minimum 1000 THB)
Less than 12 hours prior to transfer	Full payment
NO SHOW	Full payment

Train travel in Thailand?

Train tickets in Thailand and Malaysia can be issued 30-45 days prior to the desired departure but never before we have received payment for them. In practical terms, we will send someone to stand in line at the railway station to buy the tickets. The tickets will be delivered to the reception at the hotel and must be retrieved at the reception. Please request the tickets at the reception after check-in. In som cases, they are delivered by our local guide in connection with a tour in Bangkok. Unfortunately, we cannot guarantee availability for departure or that it is always possible to sit together but we will always do our best. The official price of the ticket and the price we charge is not the same. Our price includes fees and expenses for the physical collection of the tickets at the station and delivery to the hotel etc. Normally, even get down to the train station the less otherwise agreed. Possibly, take a taxi to the station. On board the train, it is possible to buy snacks as well as food and beverages. Train cabins in first class in Thailand are usually meant for 2 people. It is possible to lock the door. Second class trains in Thailand are shared carriages, NOT in train cabins. You can instead pull the curtain as a divider to create a one-bed space, when you feel like going to bed.
Should we book the flights ourselves?

Whatever you prefer. Buy it yourself or we can also help you if you want.
What about tips?

It is a custom to tip in Thailand. We recommend tipping the maids, bellboys, local guides and drivers. – If you are going on a tour, you should tip about 100 THB per person for the local guide and driver. – For private transportation, you should tip 100 to 200 THB per car/van. – In restaurants, tips are almost 10-15%. Some places the tip is already added. – For the maid, you should tip about 50-100 THB every other day. – Bell boys carrying your suitcases to the room should be given about 40 to 50 THB per room.