Ofte stillede spørgsmål

Taxi, boat, bus and train

• Are all taxes and fees included in the taxi prices?
  All taxi prices are displayed on our website. They include all taxes and applicable fees.
• Are there any extra fees for usage of toll roads and parking in Bangkok?
  No, all prices are inclusive fees for toll roads and parking.
• Where is the meeting point at Bangkok Airport?
  Our driver will welcome you at the Exit No. 3 called “Meeting point” holding a sign with your name on it.
• In case of flight delay, will the driver still wait for me and will there be any additional charge?
  If the flight is delayed, we will wait for you for free for the first hour. If the delay is more than 1 hour, a charge of 300 THB will be added at the start of every additional hour.
• How long is the transfer time from Bangkok Airport to downtown Bangkok, Hua Hin, Pattaya and Koh Chang?
  Bangkok Downtown about 30 minutes Hua Hin about 3 hours Pattaya about 1 ½ hours Koh Chang about 5 hours
• Are all vehicles equipped with seat belts, front and back?
  Yes, they are!
• Are all vehicles air conditioned?
  Yes, they are!
• Can I order a child seat?
  We have a limited number of seats. Contact us in advance to reserve one. Be aware that the standard on the seats should not be expected to be the same as in the EU and very few cars in Thailand have 3-point safety belts. If this is cause for concern, we recommend to bring your own.
• Do all your vehicles have comprehensive insurance?
  All our cars have first class insurance and accident insurance, but because of limitations in the amount of coverage, you should always have your own private travel and medical insurance while traveling in Thailand.
• If I can not find the driver, who should I contact?
  Please check that you are at the right place. Then contact us via our 24-hour hotline 085 094 3444
• Delays, accidents and force majeure
  Go24 can under no circumstances be held responsible for missed flight/ferry/train/buses, etc. related to late arrival, traffic, accidents or other emergencies that we have no influence on.
• Booking and payment of Thailand transfers
  1. Through Paypal for a service charge of 4%.

  Taxi and transfer cancellation	Cancellation fees
  More than 24 hours prior to transfer	If cancellation is made 24 hours prior to arrival – 1000 THB administration fee
  12 – 24 hours before the transfer	If cancellation is made within 12 to 24 hours prior to arrival – 50% (minimum 1000 THB)
  Less than 12 hours prior to transfer	Full payment
  NO SHOW	Full payment

• Train travel in Thailand?
  Train tickets in Thailand and Malaysia can be issued 30-45 days prior to the desired departure but never before we have received payment for them. In practical terms, we will send someone to stand in line at the railway station to buy the tickets. The tickets will be delivered to the reception at the hotel and must be retrieved at the reception. Please request the tickets at the reception after check-in. In som cases, they are delivered by our local guide in connection with a tour in Bangkok. Unfortunately, we cannot guarantee availability for departure or that it is always possible to sit together but we will always do our best. The official price of the ticket and the price we charge is not the same. Our price includes fees and expenses for the physical collection of the tickets at the station and delivery to the hotel etc. Normally, even get down to the train station the less otherwise agreed. Possibly, take a taxi to the station. On board the train, it is possible to buy snacks as well as food and beverages. Train cabins in first class in Thailand are usually meant for 2 people. It is possible to lock the door. Second class trains in Thailand are shared carriages, NOT in train cabins. You can instead pull the curtain as a divider to create a one-bed space, when you feel like going to bed.
• Should we book the flights ourselves?
  Whatever you prefer. Buy it yourself or we can also help you if you want.
• What about tips?
  It is a custom to tip in Thailand. We recommend tipping the maids, bellboys, local guides and drivers. – If you are going on a tour, you should tip about 100 THB per person for the local guide and driver. – For private transportation, you should tip 100 to 200 THB per car/van. – In restaurants, tips are almost 10-15%. Some places the tip is already added. – For the maid, you should tip about 50-100 THB every other day. – Bell boys carrying your suitcases to the room should be given about 40 to 50 THB per room.